WildTornado Terms and Conditions

Welcome to WildTornado Online Casino. These Terms and Conditions govern your access to and use of our platform, including all games, promotions, and services we offer. By registering an account or using our services, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. At WildTornado, we are committed to providing a fair, transparent, and secure gaming environment for all players. Please read this document carefully before proceeding.

1. Operator Information

Our WildTornado Casino is operated by Novatrix SRL, a company registered in Costa Rica (Registration No. 3-102-893958), located at Potrero Cerrado, Oreamuno, Cartago, 30703, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, Licence No. 0000002. At WildTornado, we are fully committed to complying with all applicable regulatory requirements under our licence. For dispute resolution, we work with EGIS as our independent ADR provider — you may contact them directly at disputes@egis-adr.com if a complaint cannot be resolved through our internal process.

2. Eligibility and Registration

To use our services, you must meet the following eligibility criteria. Here at WildTornado, we take compliance seriously and reserve the right to verify all information provided during registration.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country, including Afghanistan, the USA, UK, Canada (New Brunswick and Ontario), China, North Korea, Russia, Iran, Iraq, Syria, Cuba, Belarus, Israel, Venezuela, or other jurisdictions listed in our restricted territories.
• You must provide accurate and truthful information during the registration process.
• You may only hold one account on our platform — duplicate accounts are strictly prohibited.
• You must not be a person who has self-excluded or been excluded from gambling services.

Our WildTornado platform supports multiple languages including English, German, French, Italian, Slovenian, and Norwegian. Players in Sweden are eligible to register but are not entitled to receive bonuses or promotional offers under applicable local regulations.

3. Account Management

3.1 Account Security

At Wild Tornado, we require you to keep your login credentials confidential at all times. You are solely responsible for all activity conducted through your account. We strongly recommend enabling any additional security measures we make available. If you suspect unauthorised access to your account, please contact us immediately at support@wildtornado.casino.

3.2 Verification (KYC)

We are required by our licence to verify the identity of all players prior to processing withdrawals. Our WildTornado verification process may require you to submit a valid government-issued photo ID, proof of address, and proof of payment method. We may also request source of funds documentation. Failure to provide satisfactory documentation may result in your withdrawal being delayed or your account being suspended.

4. Deposits and Withdrawals

We at WildTornado offer a wide range of deposit and withdrawal methods, including Visa, Mastercard, Apple Pay, Google Pay, Neteller, Skrill, EcoPayz, Neosurf, Paysafecard, Sofort, MiFinity, Jeton, Astropay, CashtoCode, Ezeewallet, Interac, and CoinsPaid for cryptocurrency transactions. We support the following currencies: EUR, USD, NOK, AUD, CAD, NZD, ZAR, CHF, as well as major cryptocurrencies including BTC, ETH, LTC, BCH, DOGE, USDT, XRP, and TRX.

• Minimum deposit: €20 (AUD/CAD/NZD 30, or equivalent).
• Maximum deposit varies by method (€250–€4,000); all deposits are processed instantly with no fees charged by us.
• Minimum withdrawal (fiat): €100; minimum crypto withdrawal: €20 equivalent.
• Maximum withdrawal per transaction: €500; larger amounts are paid in instalments.
• Daily withdrawal limit: €2,500; weekly: €5,000; monthly: €15,000 (may vary by VIP level).
• Pending period: up to 72 hours; processing time: 3–5 business days thereafter.

We reserve the right to conduct additional verification checks before processing any withdrawal. Our Wild Tornado platform does not charge fees on standard transactions, though your payment provider may apply their own charges.

5. Bonuses and Promotions

At WildTornado, we offer a generous Welcome Pack spread across your first six deposits, providing up to 500% match bonuses and 500 Free Spins with a total value of up to €5,000. The following key conditions apply to all bonuses offered by us:

• Minimum deposit to activate a bonus: €20.
• All match bonuses carry a wagering requirement of x40.
• Bonuses must be wagered within 3 days of activation.
• Maximum bet while a bonus is active: €5 per spin or round.
• Maximum win from match bonuses: x10 the bonus amount; maximum win from Free Spins: €1,000.
• Free Spins are awarded on Bonanza Billion by BGaming.

Our WildTornado promotions also include Tornado Boxes (daily mystery boxes with deposit thresholds from €30 to €200, wagering x30), the Wheel of Fortune offer (deposit €80, use code WHEEL, wagering x30), and a Mobile App Bonus (100 FS weekly with code APP, min deposit €30, wagering x25). No-deposit Free Spins, where available, carry a maximum win of €50. We at Wild Tornado reserve the right to modify, suspend, or withdraw any bonus or promotion at any time. Bonus abuse or fraudulent activity will result in immediate account suspension and forfeiture of winnings.

6. VIP Loyalty Programme

Our WildTornado VIP Club rewards loyal players through our Tornado Points (TP) system. You earn 1 TP for every €30 wagered with real money. The programme consists of 15 levels, starting at Level 1 (€0 cumulative deposit) through to Level 15 (€30,000 cumulative deposit). At Wild Tornado, points can be exchanged for cash bonuses at a rate that improves with your level — from 100 TP = €1 at Level 1 up to 100 TP = €15 at Level 15. Cash bonuses awarded through TP carry a wagering requirement that decreases from x35 at Level 1 to x15 at Level 15. All TP bonuses must be wagered within 3 days.

7. Responsible Gaming

At WildTornado, we are deeply committed to promoting responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion options. If you feel that gambling is negatively affecting you, we encourage you to use these tools or contact our support team immediately. You can reach us via 24/7 live chat or by email at support@wildtornado.casino. We also recommend seeking help from independent organisations such as GamCare, BeGambleAware, and Gambling Therapy.

8. Prohibited Activities

We do not tolerate any form of fraudulent behaviour on our Wild Tornado platform. The following activities are strictly prohibited:

• Use of automated software, bots, or scripts to interact with our games or platform.
• Collusion, cheating, or any attempt to gain an unfair advantage.
• Opening multiple accounts to abuse bonuses or promotions.
• Money laundering or any activity that violates applicable anti-money laundering laws.
• Providing false or misleading information during registration or KYC.
• Accessing our services from a restricted jurisdiction using a VPN or proxy.

9. Intellectual Property

All content on our WildTornado platform, including software, graphics, trademarks, logos, and game content, is either owned by us or licensed to us by third parties. You may not reproduce, distribute, or create derivative works from any of our content without prior written consent. Our Wild Tornado brand and associated intellectual property are protected under applicable law.

10. Limitation of Liability

We provide our services on an "as is" basis. At WildTornado, we make every effort to ensure platform availability and the fairness of all games, but we cannot guarantee uninterrupted access. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including loss of data, loss of winnings, or technical failures beyond our reasonable control.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica and the regulations of the Tobique Gaming Commission. If you have a complaint, we encourage you to contact us first at complaints@wildtornado.casino. Our WildTornado support team will do our best to resolve your issue within a reasonable timeframe. If we are unable to reach a satisfactory resolution, you may escalate the matter to our ADR provider, EGIS, at disputes@egis-adr.com.

12. Amendments

We reserve the right to amend these Terms and Conditions at any time. At Wild Tornado, we will notify you of material changes via email or a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated terms. We recommend reviewing this document periodically to stay informed of any changes.

13. Contact Us

If you have any questions about these Terms and Conditions, our services, or your account, please do not hesitate to reach out to us. Our WildTornado support team is available 24/7 via live chat on our website or by email at support@wildtornado.casino. We are here to help and committed to delivering a safe, enjoyable experience for every player on our platform.